Shipping, Return, & Refund Policy
All orders are shipped within 3 business days of purchase.
Domestic- Shipping in the Continental US is free for retail customers via USPS First Class Mail.
Hawaii, Alaska, and all other US territories- Shipping will be calculated based on location and shipped via USPS First Class Mail.
Outside the United States- Shipping will be calculated based on location and charged accordingly, tracking numbers will be provided when available.
Loss of package- Though we do our best to make sure your order arrives safely, once your order leaves our hands it is out of our control. If your package has not arrived in a reasonable amount of time, please contact us and we will attempt to resolve the situation.
Return & Refund Policy
Thanks for shopping at Shirsty Cat Designs
If you are not entirely satisfied with your purchase, we’re here to help.
You have 10 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us at [email protected]